I was actually panicking there was something going to happen to my data file however, I have daily backups so I wasn't that worried. This is probably the best phishing/ransomware scam I have seen to date and I am in IT industry as well. I will keep monitoring this computer to verify that the issue is fixed. I have no idea how the files got there (user swears he did not download anything). So far no popup, but I will have to see if it comes back at the end of the day. I deleted all files in the folder and then restarted the computer. I double clicked the err.html and sure enough it was the popup. Inside there, there was the normal QuickBooks folder that should be there, but there were also 8 files in this folder that were not on any other computers at the client's office ( ). It took me to the folder C:\Users\Public\Documents\Intuit. I did some digging around in Task Manger and noticed a second QB running process and I right clicked it and then clicked on Open File Location. When I checked the computer this morning, the popup was back. I figured out where the pop up was coming from.Īfter uninstalling QBE and reinstalling it, the popup did not seem to happen for the rest of the day. I'm a IT professional with over 25 years experience supporting small businesses including QuickBooks, this scam is soo good I'll be honest if it wasn't for the money grab at the end they had me 100% I have had nearly identical REAL errors before with corrupt data files and having to have intuit rebuild etc. and in the end tell you you have to pay $800-$2000 based on your support tier to fix it. For the recorded if you do call the number they will go through diagnostics with you, open up actual QuickBooks log files where they have implanted errors. So it is absolutely contained within the QB program, which intuit acknowledges. and any other program will open fine on the pc in front of this window. QB is still fully functional behind the popup. Doesn't matter if you have a company file open or not. How is this not national news, or at least more people talking about it? This is a popup caused within the actual QuickBooks program. After speaking with Intuit they are aware of this issue, but have no solution yet.
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